Customer services

Our staff genuinely care about providing a helpful, efficient and caring service to ensure our shoppers have an enjoyable visit. If you require any assistance whilst during your visit, please contact our friendly Customer Information Desk located on the ground floor.

We also provide a number of facilities to make your visits a bit easier, these include:

Rest rooms

Clean and modern facilities conveniently located on all three floors

Baby change

Dedicated spaces to feed and change your baby are located alongside the Rest Rooms


Comfortable seating is provided throughout the mall.

Cash machines

Cash machines are located on the Ground Floor

Cafes and Restaurants

A selection of cafes and restaurants are available throughout the mall serving hot drinks, snacks and delicious meals. Visitors will enjoy the view of the beautiful Lviv on our open terrace


Forum Lviv has 600 parking spaces offering direct and easy access to the shopping centre.


All mall and car parking levels are accessible by lifts located on both squares of Forum Lviv.


Free Wi-Fi is currently available in the food court and will soon be available throughout the Centre.

Information desk

Information desk is located on the Ground Floor close to the main entrance.

Public transportation schedule

Public transportation schedule is available at the information desk

Taxi calling

Available at information point

Medical room

Gift Cards

From the 1st of June, the product “Forum Lviv Gift card” is not available anymore. Please be informed that cards which were issued by May 30th are valid until the expiration date and customers can continue to pay with them in all FORUM LVIV shops.